Standard stocked products should be submitted unused, complete, and within 30 days of delivery.
Returns & Warranty
Returns & Warranty Policy
Policy page sections
STZ confirms return-to address, packaging, customer-paid non-defect return freight, and freight instructions before return movement.
Damaged, cut, deformed, altered, or missing-tag securement gear should not stay in use.
Fast answers
Check the likely path before opening a case.
30-day stocked-item review
Standard stocked products should be submitted for return review within 30 days of delivery.
Unused condition required
Items must be unused, uninstalled, unmodified, clean, and returned with packaging or labels when available.
RMA approval first
Do not send anything back until STZ confirms the RMA, return-to address, and freight instructions.
Return cost confirmed during review
Non-defect return freight is customer-paid unless STZINC approves otherwise. Restocking, exceptions, and offline credit eligibility are confirmed before product moves.
Damage, shortage, or defect needs proof
Keep packaging, receiving notes, labels, and product photos tied to the order before asking STZ to classify the case.
Safety stays first
Remove questionable chain, straps, binders, hooks, or hardware from service when damage, deformation, cuts, missing tags, or unsafe wear are visible.
Policy sections
Return rules and warranty review.
Policy rule
Return Eligibility
Standard stocked goods can be reviewed for return within 30 days of delivery when they are unused and complete. Non-defect return freight is customer-paid unless STZINC approves otherwise. Special-order, custom, cut-to-length, clearance, used, installed, or freight-managed items require case review and may be final sale.
- Item must be unused, uninstalled, unmodified, clean, and complete.
- Include original packaging, labels, tags, manuals, and hardware when available.
- Products with field wear, missing WLL tags, cut webbing, altered hardware, corrosion, contamination, or visible use may be declined.
- Customer-paid non-defect return freight, restocking treatment, offline credit eligibility, and exception status are confirmed during RMA review before shipment moves.
RMA required
Return Process
STZINC must approve the RMA before a return is shipped. RMA instructions supply the return-to address, packaging requirements, and shipping method.
- Contact Support with order number, affected product, quantity, delivery date, and return reason.
- Attach photos showing item condition, packaging or pallet damage, labels, WLL tags, and receiving notes before disposal.
- Wait for STZINC to classify the case as standard return, freight damage, warranty review, or out-of-policy support.
- Ship only after STZINC provides the RMA number, return-to address, packaging instructions, and shipping method.
- Keep tracking and packing proof until STZINC confirms the case is received and closed.
- This website does not issue refunds. Any approved credit or provider-side refund is handled offline after STZINC receives, inspects, and closes the case against the original order and payment record.
Defect review
Warranty Coverage
Product-specific or manufacturer warranty terms control when listed. If no term is shown, submit manufacturing-defect claims within 12 months of delivery. Freight damage, shortage, or wrong-item receiving issues start as support cases, not manufacturer warranty claims.
Covered
Manufacturing defects in materials or workmanship. Include order, SKU, quantity, photos, labels, and use context.
Duration
Product/manufacturer term when listed; otherwise submit within 12 months of delivery.
Excluded
Overload, misuse, improper securement method, wrong fit, alteration, accident damage, normal wear, corrosion, chemical/heat exposure, poor storage, missing tags, or continued use after damage.
Safety rule
Chains, straps, hooks, binders, and fittings must be inspected before use and removed from service when damaged, deformed, cut, stretched, illegible, or otherwise unsafe.
Support boundary
Out-of-Policy Support
Out of policy does not mean no help. If the item is outside the return window, used, application-specific, or affected by field conditions, support can review replacement options.
- Use Contact Support when you need a human review of a return, defect, shortage, or replacement issue.
- Use Build My Setup when the original product was not the right fit for the trailer, load, hook style, or securement method.
- Use Shop Products when the next step is a straightforward replacement order.
- Use freight help when returning or replacing heavy, oversized, palletized, or delivery-sensitive product changes the shipping path.
Returns and warranty review are handled with order context, product condition, usage detail, claim evidence, and support reason in view.
Return eligibility
Standard stocked products can be reviewed for return within 30 days of delivery when they are unused, uninstalled, unmodified, clean, complete, and packaged with labels or tags when available. Non-defect return freight is customer-paid unless STZINC approves otherwise; freight-managed, custom, cut, special-order, clearance, used, installed, or altered items may be final sale or review-only.
Return process
Contact support with the order number, affected product, quantity, photos, delivery date, and return reason. Wait for STZ to confirm the RMA number, return-to address, packaging instructions, return freight responsibility, restocking review if applicable, and shipping method before sending anything back. Approved refunds are processed after STZ receives, inspects, and closes the case against the original order and payment record, then submitted for processing within 5-10 business days after approval.
Warranty coverage
Warranty review covers manufacturing defects in materials or workmanship. Product-specific or manufacturer warranty terms control when listed; otherwise defect claims should be submitted within 12 months of delivery.
Warranty exclusions and safety
Misuse, overload, wrong application, alteration, accident damage, normal wear, corrosion, chemical or heat exposure, poor storage, missing tags, or continued use after damage are not standard warranty issues. Remove questionable chain, straps, binders, hooks, and fittings from service until the safe next step is clear.
Out-of-policy support
Out of policy does not mean no help. Use Contact Support for RMA or warranty help, Shop Products for known replacements, or Build My Setup when the original product was not the right fit.
Case prep
Send one complete support request.
FAQ
Common policy questions.
Are securement products returnable?
Standard stocked securement products can be reviewed for return when the request starts within 30 days of delivery and the item is unused, uninstalled, unmodified, clean, and complete. Custom, special-order, used, altered, cut, clearance, or freight-managed items may be final sale or review-only.
Where do I ship an approved return?
STZ confirms the return-to address after the RMA is approved. Do not ship product to a sales, billing, warehouse, or invoice address unless the RMA instructions specifically tell you to use it.
What if the shipment arrives damaged or short?
Open Contact Support before discarding packaging or moving the product into service. Include order number, product count, packaging or pallet photos, receiving notes, carrier paperwork, and clear photos of the affected item so STZ can classify the case as freight damage, shortage, wrong item, return, or warranty review.
Does the website issue refunds?
No. This website does not issue refunds. Approved return, damage, or warranty outcomes are reviewed by STZINC and handled offline through accounting or the original provider-side payment record when applicable.
What should I send for a warranty claim?
Send the order number, product name or SKU, quantity, photos of the issue, photos of labels or WLL tags, a short use summary, and whether the product has been installed, loaded, exposed, altered, or removed from service.
Can I keep using a chain, strap, binder, hook, or fitting while a claim is reviewed?
No. Remove any suspect securement product from service until it is inspected and the safe next step is clear. Warranty review does not make damaged or questionable gear safe to keep using.