Free pickup is available for every item when delivery does not fit the current subtotal or receiving context.
Shipping guidance
Shipping and Delivery
Policy page sections
Use checkout when the cart rates cleanly, retail delivery starts at $500, and receiving does not need manual review.
Use freight help for heavy, oversized, palletized, dock, liftgate, appointment, or restricted delivery.
Wholesale and fleet delivery starts at $1,000. No wholesale or fleet delivery below $1,000.
Destination, site access, contact, timing, and unload limits should be clear before release.
Shipping class decision
Choose the shipping path before the order enters checkout.
Stay in checkout
Best for known SKUs, straightforward quantities, complete address data, retail delivery starts at $500, and no receiving constraint.
Parcel eligible
After payment and address check
Shop Products
Open freight help
Best when weight, dimensions, pallets, dock access, liftgate, appointment timing, or receiving controls the shipment.
70 lb+, 108 in+, bulk, palletized
Before dispatch
Freight help
Use free pickup
Free pickup is available for every item when retail delivery is below $500 or wholesale/fleet delivery is below $1,000.
$500+
$1,000+
Pickup support
Request quote review
Best when product selection, custom work, account approval, pricing, or availability must be reviewed with shipping.
Mixed or custom orders
Reviewed pricing and release path
Get a Quote
Operational details
Use these operating rules when shipment facts change the path.
Checkout-ready
Checkout needs a stable parcel shipment
Use checkout when the cart can rate and release without manual weight, size, receiving, or account review, and the order meets the delivery floor.
- Free pickup is available for every item
- Retail delivery starts at $500
- Wholesale and fleet delivery starts at $1,000
- Every line is parcel eligible and not freight required
- The destination, contact, and delivery address are complete
- No dock, liftgate, appointment, local pickup, customs, brokerage, or cross-border exception needs review
Freight triggers
Heavy, oversized, and palletized orders need review
Use freight help when shipment handling is part of the buying decision, not an afterthought at payment.
- 70 lb+ single packages, 108 in+ packed length, 150 lb+ bulk carts, tarp-heavy, or mixed securement orders
- Pallet count, dimensions, dock access, liftgate, or appointment timing matters
- Delivery window, branch receiving, or lane sensitivity needs confirmation
Receiving
The receiving site changes the right method
Dock access, liftgate, site hours, appointment windows, residential delivery, remote lanes, and unload limits should be known before release.
- Provide the receiving contact and destination details
- Name site access limits before a carrier is selected
- Use freight review for delivery-window or appointment-sensitive orders
Cost and tracking
Estimates depend on shipment context
Product pages, cart, checkout, freight help, and account records expose different shipping detail. Checkout is not the freight-rating source.
- Product page estimator signals are not final freight quotes
- Cart and checkout apply only to checkout-eligible shipments
- Order or account records can show carrier, tracking, and shipment documents when available
Shipping paths
Checkout is for parcel-ready cargo securement orders. Free pickup is available for every item. Retail delivery starts at $500. Wholesale and fleet delivery starts at $1,000. Freight help is for shipments where size, weight, pallets, access, timing, or receiving can change cost or release.
- Pickup: available for every item when delivery does not fit the order subtotal or receiving context.
- Parcel checkout: known products, complete ship-to detail, retail delivery $500+, wholesale/fleet delivery $1,000+, and no freight, appointment, dock, liftgate, or customs review.
- Freight / LTL review: 70 lb+ single packages, 108 in+ packed length, 150 lb+ bulk carts, oversized, palletized, tarp-heavy, dock-sensitive, liftgate, appointment, or delivery-window requirements.
- Quote review: custom product, account approval, mixed availability, local handoff, or pricing questions that need a reviewed answer with shipping.
Fast route ruleShop when the cart is parcel-ready. Use Freight help when handling controls the shipment. Use Get a Quote when product, pricing, and shipping review belong together.
Lead times and processing
Parcel dispatchIn-stock parcel items typically move after payment, stock, and address checks are complete.
Freight prepHeavy or palletized orders may need extra time for palletizing, carrier selection, and pickup scheduling.
Transit windowParcel is commonly 1-5 business days after release; freight is often 3-7 business days after dispatch.
No delivery date is guaranteed until carrier method, destination, and receiving conditions are confirmed. If timing changes before release, STZ may confirm a revised date, move the order to quote or freight review, or review cancellation options tied to the current order state.
Shipping costs and tracking
STZ surfaces estimates only where the platform has enough shipment context. Product page estimator signals help before cart, cart and checkout show configured standard shipping for checkout-eligible carts, and freight help handles reviewed freight cost.
Order or account records can show carrier, tracking number, and shipment documents when available. Use support when an order needs a shipment status update tied to an order number.
Delivery restrictions and service areas
- STZ supports Canada and U.S. buying paths, but carrier service can vary by destination, lane, product mix, remote access, and receiving conditions.
- Restricted sites, residential delivery, appointment-only receiving, jobsite delivery, liftgate needs, limited site hours, and remote lanes should be reviewed before release.
- Cross-border duties, taxes, carrier surcharges, remote-area fees, import paperwork, buyer-of-record requirements, customs, brokerage, and release ownership can change the final path.
Freight and pallet review checklist
Send product list, quantities, destination, receiving contact, pallet assumptions, dock access, liftgate needs, appointment windows, site hours, residential or jobsite delivery, and unload limits. Better context prevents an order from being rated or released against the wrong method.
Next route
Use Shop Products for parcel-ready orders, Freight help when shipment planning controls the order, Get a Quote when product and shipping review belong together, and Returns & Warranty for post-delivery damage, shortage, return, or warranty review.
Shipping support prep