Buyer FAQ
Cargo Securement FAQ
Quick answers about products, orders, payment, shipping, freight, returns, warranty, wholesale accounts, and support for cargo securement buyers across Canada and the U.S.
Support command
Get the answer, then use the right STZ route.FAQ is the fast answer surface. Use Contact STZ only when the question still needs a human owner.
Answer desk
Search the support collection before opening a request.
FAQ workflow
FAQ answer desk sequence
Answer before contact. Search the FAQ, use the route handoff when the next step is clear, and escalate only when the answer still needs STZ ownership.
FAQ conversion path
Answer coverage before escalation
FAQ reduces avoidable support starts by making the answer, route handoff, and fallback visible in one working surface.
Short answers keep buyers moving without burying the next action.
Questions are chunked by job: product, order, freight, return, fleet, and support.
Contact stays available when the answer still needs an STZ owner.
Next option
If the next step is already clear, go straight to the buying option. Use support when the question still needs a person.Products & specs
Products and specs
Which product path should I start with?
Use Shop Products when the item, quantity, and shipment path are clear. Use Build My Setup when the load, trailer, or hardware mix still needs narrowing.
What specs matter before choosing securement gear?
Confirm working load limit, strap or chain size, length, hook or end fitting, anchor points, abrasion risk, and whether the gear is being standardized for repeat use.
Can STZ help confirm fit or application?
Yes. Use technical support when the product family is close but the fit, application, rating, or trailer-side hardware still needs review.
Orders & payment
Orders and payment
Can I order directly online?
Yes. Stay in the shop when the product, quantity, delivery details, and payment path are straightforward enough for direct checkout.
How is payment handled?
Checkout is bank-first: the order is recorded first, then official bank, PayPal, account, or secure card payment stays tied to the order number. Card details are handled by Stripe Checkout and are not stored on STZINC.
When should I request a quote instead of checking out?
Use quote help when pricing review, substitutions, approvals, larger quantities, or a mixed product list should be reviewed before the order is committed.
Can I change or cancel an order?
Changes and cancellations depend on current order state, payment status, allocation, custom work, and shipment release. Contact STZINC quickly before processing, carrier booking, or fabrication moves further.
What details help an order or quote move faster?
Include products or categories, quantities, ship-to location, company details, approval or PO needs, and any delivery constraints that affect release.
Shipping & freight
Shipping and freight
When is a freight quote needed?
Use freight help when the order is palletized, oversized, heavy, mixed enough to affect handling, or tied to dock, liftgate, appointment, or access constraints.
What affects shipping timing?
Stock status, order size, payment or quote status, parcel versus freight handling, and receiving detail can all affect dispatch timing.
What delivery information should I provide?
Share destination, receiving contact, dock or liftgate needs, appointment limits, site hours, access notes, and timing constraints before release.
Returns & warranty
Returns and warranty
How do returns work?
Returns are reviewed against the order, item condition, product type, and whether freight, custom, or special-order handling applied. Do not send anything back before STZ confirms the path.
What should I provide for damage or warranty review?
Send the order number, affected items, photos, receiving notes, and a short factual explanation of what changed or failed.
Where do fitment issues go after purchase?
Use technical support when the issue is application or fit. Use Returns & Warranty when the question is return eligibility, warranty review, or post-delivery case handling.
Account pricing
Account pricing
How does wholesale or fleet approval work?
STZ reviews company fit, repeat product categories, buying pattern, branch or procurement needs, and whether protected account support is the right structure.
Can approved accounts still use quote or freight?
Yes. Account buyers can still move a specific order into quote or freight when pricing review, shipment handling, or receiving detail needs separate review.
What helps fleet standardization?
Provide approved product families, branch locations, reorder cadence, replacement patterns, and any load or trailer details that should become a standard setup.
Support
Support
Which support channel should I use?
Use FAQ, Shipping & Delivery, and Returns & Warranty for documented answers. Use Support when an order, service issue, product question, or route handoff needs a person.
Where do I go if I am not sure which route owns it?
Use Buying Paths to choose between shop, setup, quote, freight, wholesale, and support. Use Support when the issue is already service-led or unclear.
What should I include in a support request?
Include order number if available, products involved, quantities, photos or shipment notes when relevant, and the specific outcome you need from STZ.
No matching FAQ answers. Contact Support if the issue still needs an STZ owner.
Still unresolved?
Still needs an STZ owner?
Contact support when the answer does not close the issue. Use the buying routes below when the next move is already clear.
Shop Products Known product and direct checkout path.
Build My Setup Guided selection when product fit is not settled.
Shipping & Delivery Delivery timing and receiving guidance.
Returns & Warranty Damage, returns, warranty, and post-purchase rules.
Payment & Security Official payment instructions and payment recovery.
Order Changes Change, cancellation, shipped-order, and offline credit rules.