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Commande assistance works best avec order number, shipment state, photos, and the requested next action.

Commande assistance

Contacter l’assistance

Utiliser this route for order service, returns, warranty, payment reference, shipment, or account follow-up.

Ouvrir intake form

Commande assistance

Send a assistance request avec the order facts.

Include order number, shipment details, photos, or payment reference quand available.

Comparer contact routes Choose owner first FAQ Answer before handoff Ressources Guide before request
Best use Owned human handoff
Before form Route choice before buyer details
Best detail Commande, SKU, delivery, or account context

Selected team route

Commande or assistance issue

Utiliser this quand an existing order, service issue, replacement need, or post-purchase follow-up needs an owner.

Check Centre d’assistance first

Utiliser assistance first quand shipping, returns, warranty, order service, or workflow guidance may already answer the issue.

Correction du parcours d’abord Les parcours devis, fret, grossiste, consultation produit et assistance restent visibles avant le formulaire général.
Owned human handoff When a person needs to review the request, STZ captures the closest owner and the next action needed.
Context preserved Le compte, le panier, la configuration, la source et le contexte d’achat récent peuvent accompagner la demande au lieu de recommencer la conversation.

Contact STZ workflow

Contact STZ command flow

Route before form. Utiliser the documented answer or buying path first, then submit one clean request quand a person must own the follow-up.

01 Route before form Acheter, quote, freight, wholesale, FAQ, resources, and assistance exits stay visible before buyer details.
02 Send useful context Commande, SKU, quantity, delivery, account, photo, or blocker details make the first reply actionable.
03 One owned thread A single request is easier to route than duplicate messages across assistance, sales, and freight.

Contact conversion path

Route confidence before contact

The page keeps self-service, buying routes, and human handoff visible before the buyer spends time on the form.

FAQ + Ressources Self-service exits

Answer simple product, shipping, return, and setup questions before creating a request.

Acheter / Quote / Freight Buying routes

Move ready buyers into the path that can actually complete the job.

One routed request Human handoff

When help is needed, collect one clear owner, context, and next action.

What do you need?

Choose the fastest STZ path before using the form.

Utiliser the route that already matches the job. Garder general contact for mixed, unclear, or human-reviewed requests.

Aide produit

I need product help

Utiliser the catalog first quand you are comparing product families, checking sizes, or browsing available arrimage de cargaison equipment.

Utiliser quand : If fit, setup, or compatibility is still unclear, use the technical contact route after browsing.

Acheter les produits Ask product help

Aide devis

I need a reviewed quote

Utiliser Demander un devis quand pricing, substitutions, quantities, or approval-led buying should be reviewed before checkout.

Utiliser quand : Best for managed buying, nonstandard quantities, substitutions, or approval paperwork.

Demander un devis

Fret / livraison

I need delivery help

Utiliser Devis de fret quand palletized handling, delivery location, timing, dock access, or receiving constraints change the order path.

Utiliser quand : Destination, dock or yard notes, access constraints, timing, and liftgate or appointment needs matter here.

Devis de fret

Grossiste / flotte

I need account help

Utiliser Grossiste / Flotte quand the issue is repeat buying, branches, procurement assistance, protected pricing, or fleet program fit.

Utiliser quand : Company fit, branches, buying pattern, and account visibility are the useful details.

Grossiste / Flotte Apply for account

Commande / assistance

I have an order or assistance issue

Utiliser assistance quand an existing order, shipment, return, warranty, replacement, or service issue needs a clear owner.

Utiliser quand : Commande number, shipment details, issue summary, and what needs review now are enough.

Contacter l’assistance Centre d’assistance

General contact

I am not sure where this belongs

Utiliser the general contact form quand none of the dedicated buying or assistance routes clearly own the next step.

Utiliser quand : Describe the blocker, affected products or records, and the next action you need from STZ.

Utiliser contact form

Before you submit

Utiliser contact quand a person needs to route or own the issue.

Un contexte clair aide STZ à décider si la demande reste en contact ou passe vers devis, fret, grossiste, aide produit ou assistance.

Pick need, use route, submit contact only quand needed

Contact est la page de transfert humain. Utilisez le parcours dédié quand il correspond déjà au besoin; envoyez une seule demande quand une personne doit la revoir.

  • Choose the buyer need that matches the real commercial problem today.
  • Utiliser one request even quand product, freight, assistance, and account questions overlap.
  • STZ can move the request into the right owned queue without asking the buyer to restart.

What to include

Good intake saves time for both the buyer and the STZ team reviewing the request.

  • Known products, categories, SKUs, or quantities
  • Destination, dock, freight, or receiving constraints
  • Whether the request is a one-off, managed quote, repeat-buy account issue, or post-purchase problem

Form routing

If you still need a person, where should STZ route it?

Utiliser this form for general contact or mixed requests. Dedicated quote, freight, wholesale, product, and assistance paths are faster quand they clearly apply.

Closest request type

Buyer details

Who should STZ reply to?

Utiliser the buyer, dispatcher, or coordinator who can confirm the issue and approve the next step.

Détails de la demande

What do you need help with?

Frame the request around the route, blocker, affected product or record, and the action you need from STZ.

Include products or SKUs, order or quote references, delivery constraints, account context, photos already available, and the decision needed.

After submitting, STZ reviews the selected route and replies using the contact details provided.

Besoin d’aide? Choose length, fit, or stock
Besoin d’aide pour choisir une longueur?

Ask about fit, binder pairing, stock, quote routing, or freight before committing the order.

Choose a length Confirm binder pairing Check stock or shipping
Ask technical expert Obtenir de l’aide pour un devis Contacter STZ